PRIVACY POLICY
Last Updated: July 24, 2026
PEP MOTOR ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://pep-motor.com/ or contact us via phone, form, or text messaging.
1. Information We Collect
We collect information that you voluntarily provide to us when you request an estimate, schedule service, or contact us:
Personal Information: Name, phone number, email address, vehicle details (make, model, year), and payment information.
Automated Information: IP address, browser type, and interaction data collected via cookies and tracking technologies (including Google Analytics and Google Ads) to improve user experience and advertising effectiveness.
Call & Communication Data: Phone numbers, SMS responses, and customer support communications.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide, operate, and maintain auto repair and diagnostic services.
To send service updates, quotes, photo diagnostics, and appointment reminders.
To process transactions and respond to customer inquiries.
To monitor and evaluate Google Ads campaigns, call extensions, and phone conversions.
3. Text Messaging (SMS) & 10DLC Compliance
By providing your phone number and opting in to receive SMS messages from PEP MOTOR, you agree to receive transactional and promotional text messages regarding your vehicle repair updates, estimates, and appointments.
Frequency: Message frequency varies based on your active services or requests.
Rates: Standard message and data rates may apply depending on your mobile carrier.
Opt-Out (STOP): You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us. Upon sending STOP, you will receive a confirmation message, and no further SMS communications will be sent.
Help (HELP): Reply HELP for support or contact us directly at (984) 334-4334.
NO SHARING OF MOBILE INFORMATION:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist us in operating our website, managing business software, or processing payments (subject to strict confidentiality agreements).
Legal Requirements: If required by law, subpoena, or to protect the rights, property, or safety of PEP MOTOR, our customers, or the public.
5. Third-Party Advertising & Google Ads
We use Google Ads and call tracking tools to measure ad activity. Google may use cookies or device identifiers to serve ads based on your past visits to our website. Telephone calls made through Google Call Extensions or click-to-call links may be monitored or recorded for quality and conversion verification purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, or destruction.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
PEP MOTOR
4608 Fayetteville Rd Suite A101, Raleigh, NC 27603
Phone: (984) 334-4334
Email: pepmotorusa@gmail.com