Privacy Policy — PEP Motor
PRIVACY POLICYPEP Motor | Effective Date: May 20261. IntroductionPEP Motor ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://pep-motor.com, book appointments, or communicate with us via phone, email, or text message.2. Information We Collect- Personal Information: Name, phone number, email, address, vehicle details.- Communication Data: Phone calls, SMS/MMS, emails.- Usage Data: IP address, browser info, website activity.3. How We Use Your InformationWe use your information to:- Provide auto repair and maintenance services- Send appointment confirmations and service reminders via SMS (only with your explicit consent)- Respond to inquiries and provide support- Improve our services4. SMS/Text Messaging Program (Opt-In and Consent)IMPORTANT: SMS OPT-IN DISCLOSURECustomers provide explicit consent to receive SMS messages in one of the following ways:- Online booking form: By entering phone number and checking the consent box.- In-store / reception: By signing a consent form or verbally agreeing.- Phone booking: By verbally agreeing after we disclose the terms.By opting in, you consent to receive recurring automated messages about appointment confirmations, service reminders, and scheduling updates. Message frequency varies (typically 1-3 messages per appointment). Message and data rates may apply. Reply STOP to unsubscribe (you will receive one confirmation). Reply HELP for assistance.CRITICAL: We will never sell, rent, share, or disclose your phone number or SMS opt-in consent to any third parties for marketing purposes. Your SMS data is used solely to deliver the messages you requested (via our SMS provider, e.g. Twilio) and as required by law.5. Third-Party SharingWe do not sell your personal information. We share data only with trusted service providers (such as SMS platforms) who are contractually required to protect it and use it only for the purposes we specify.Contact Us PEP Motor 4608 Fayetteville Rd Suite A101, Raleigh, NC 27603 Phone: +1 855-707-3131Email: pepmotorusa@gmail.com