PRIVACY POLICY
PEP Motor | Effective Date: March 20, 2026
1. Introduction
PEP Motor ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pep-motor.com, use our services, or communicate with us via phone, email, or text message. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and vehicle information that you voluntarily provide when requesting a quote, booking an appointment, or contacting us.
Communication Data: Records of phone calls (including call recordings for quality assurance), text messages (SMS/MMS), and emails exchanged between you and our business.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing activity on our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our automotive repair and maintenance services
- To communicate with you about appointments, service updates, and follow-ups
- To send you text messages (SMS/MMS) related to appointment reminders, service notifications, missed call follow-ups, and review requests, if you have opted in
- To record phone calls for quality assurance and staff training purposes
- To respond to your inquiries and provide customer support
- To send promotional offers and marketing communications, only with your explicit consent
- To comply with legal obligations
4. SMS/Text Messaging Opt-In and Consent
IMPORTANT: SMS OPT-IN DISCLOSURE
By providing your phone number and opting in to receive text messages from PEP Motor, you consent to receive recurring automated text messages related to your vehicle service, including but not limited to: appointment confirmations, service reminders, missed call follow-ups, and review requests. You may also receive promotional messages if you have separately opted in to marketing communications.
Message frequency varies. Message and data rates may apply. Your carrier's standard messaging rates may apply.
You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.
For help or questions about our text messaging program, reply HELP to any message, or contact us at the information provided below.
CRITICAL: We will never sell, rent, share, or disclose your phone number or SMS opt-in consent information with any third parties for their marketing purposes. Your SMS consent data will not be shared with or sold to any third party, except as required to deliver the messages you have requested (e.g., our SMS service provider) or as required by law.
Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, and all major U.S. carriers. Service may not be available on all carriers.
5. Cookie and Tracking Information
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
We may use third-party analytics services (such as Google Analytics) that collect information about website traffic and usage patterns. This information is used to improve our website and services.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are retained for quality assurance purposes and may be deleted after a reasonable period.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of text messaging by replying STOP
To exercise any of these rights, contact us at Dmitrenko.0714@gmail.com or +1 (984) 254-7622.
9. Third-Party Sharing
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., SMS messaging platforms, appointment scheduling tools, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website at https://pep-motor.com with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
PEP Motor
Address: 4608 Fayetteville Rd Suite A101, Raleigh, NC 27603
Phone: +1 (984) 254-7622
Email: Dmitrenko.0714@gmail.com
Website: https://pep-motor.com